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What to expect at the Guatemala City Airport



Our first trip to El Aeropuerto Internacional La Aurora (GUA) was a confusing! Since then, we’ve been taking notes for fellow travelers. We hope this information helps you get through customs, find an ATM and get your cell phone working before you hit the kindly streets of Guatemala.


Location of La Aurora Airport

La Aurora Airport is located in a city neighborhood about four miles from downtown. There is a shopping center to the north of the runway, extensive city development close by on either side, and a giant ravine at the south end of the runway. Sure, a DC-10 crashed into that ravine in 1999, but that was then, and today is your day. You’re off to great places. You’re off and away!


But maybe you’ve got some time to kill. The airport is not far from the Aurora Zoo, Museo Nacional de Historia (National History Museum), el Palacio Nacional de Cultura, and el Museo de Ferrocarril (Railroad Museum), among others. It’s not a bad neighborhood.


History of La Aurora Airport

La Aurora Airport, like much of Guatemala, has a history steeped in mid-20th century American geopolitics. What was previously a modest airfield was modernized and expanded into the “Guatemala City Airbase” serving the US Army Air Force with a mission to protect the Central American coastline from an attack by Axis power submarines.


The US military closed the base after the Guatemalan Revolution in 1949. You can still see some military aircraft in the airplane boneyard at the north end of the runway. Since then it has been renovated a few times, but is still limited to one relatively short runway since it is located inside the city.


As you exit the airport, you will pass under a large brick archway– El Acueducto de Pinula. This towering Romanesque aqueduct was built in 1776 to deliver water ~5 miles from the Pinula River to the then new capital– Guatemala City. The old capital, Antigua, was largely destroyed by a 7.5 magnitude earthquake and months of aftershocks in 1773.


Bring a Pen

Before you land, flight attendants will distribute a one page customs form. The form itself is easy, but most airlines don’t give out pens. Bring a pen! Or better yet, bring two, and be a hero to a fellow traveler.


Bring Water

Usually the air conditioning works at La Aurora Airport; sometimes it doesn’t. Things can get sweaty. There is a drinking fountain in the arrival area– we don’t recommend using it. There is only one place to buy water and snacks on the arrival side of the airport– Cafe Baretto, outside of security, near ground transportation.


Use The Bathroom

If you missed the airplane bathroom, you’ve got three more options before you leave the airport. The first is on the right, before customs. The second is near the baggage claim. The third, final and dirtiest bathroom is outside of security, near Cafe Baretto.


Expect that you will soon be in a customs line, then a traffic jam, then 2-4+ hours of ground transportation before your final destination. Bathroom quality will decrease the closer you get to the street. Bring your own wad of toilet paper, don’t expect a toilet seat and be prepared to pay for a roadside bathroom.


Landing in Guatemala City

As you approach, you’ll see dense neighborhoods perched on mountainsides. Chances are it will be a quick and bumpy descent through the clouds to land. We usually pass customs in about 25 minutes.


The view from a window seat as a passenger jet approaches Guatemala City Airport (GUA).
The approach to Guatemala City from a passenger jet.

Deplaning

Deplaning is the standard experience a retro twist: vintage mid-century institutional blue jet bridges. Your herd of passengers will ascend a ramp to an elevated walkway above the departure terminal, then back down escalators to the custom area located in the basement.


A woman deplanes from a passenger jet onto the baby blue jet bridge at LA Aurora airport in Guatemala City, Guatemala.
The jet bridge at La Aurora Airport is a beautiful baby blue color.


COVID-19 Entry Requirements for Guatemala

As of September 2022, Guatemala still requires proof of a negative COVID-19 test or vaccination for the disease. These agents, when present, station themselves at the first checkpoint, near the metal detectors. They check your vaccination card or test results, then stamp your entry form. This was common throughout the pandemic.


On our most recent trip, nobody except the airline verified our COVID documents. We’re unsure if this was a fluke or a de facto policy change. Unlike previous trips, we didn’t see signs for arrival testing either.


Customs at La Aurora Airport

Expect to walk about ¼ mile as you pass through three customs checkpoints at La Aurora Airport. The first is a metal detector located at the end of the elevated walkway. The second is the main checkpoint- it comes after the escalators. That agent will stamp your passport. The third and final agent is after baggage claim. He or she will review your entry form one last time, and keep it. After that, you are mere seconds from the street.




Baggage Claim at Guatemala City Airport

The baggage claim is located just before the third customs checkpoint. It is staffed by friendly folks who will ask to see your baggage ticket or passport.


Travelers pass through the last customs checkpoint at La Aurora airport in Guatemala City.
The last customs checkpoint at the Guatemala City Airport.


Before You Exit the Airport

After the last customs checkpoint, you will walk a few strides and pass through one-way sliding doors to the unsecured exit foyer. This is a small area just before you go outside the building. It has a tourist information desk immediately to the left, next to the TukTuk statue. To the right is a glass-walled indoor waiting area for shuttle drivers. If you pre-arranged transportation you may find your driver in the indoor waiting area, or, more likely outside.


Along the walkway, you will find your rental car, with booths for Hertz, ACE and other companies. There is also a Taxi booth here. Expect some mild barking of services as you pass by the booths.


A traveler exits the secure area after customs at the Guatemala City airport.
Exit from customs to rental car area at Guatemala City airport.


The rental car counter at Guatemala City Airport.
Immediately after customs exit, rental car counters are straight ahead, the information desk is the the left, exit and cafe Baretto are to the right.


Exiting the Airport

After the long march through customs, the airport exit is abrupt. Stop and take a breath before you leave– it’s hectic outside! There is usually a really happy crowd with balloons and banners jammed up just past the exit door. Expect to get rushed by taxi drivers and shuttle services– but avoid arranging transportation on the street. If you need a ride from the Guatemala City Airport, go back inside and ask the information desk for help.


Cars pickup on the thoroughfare immediately outside the exit doors. To the right is Cafe Baretto and the taxi pickup. Cross the road to get to the parking garage. Inside the garage is a stairwell if you need to get upstairs to the departure level.


Happy people wait with balloons to greet arriving passengers at the Guatemala City airport.
A happy scene at the exit of La Aurora airport in Guatemala City.

Taxi drivers wait for passengers at the taxi pickup location at the Guatemala City airport.
Exit the GUA airport and turn right to find taxi pickup by cafe Baretto.


Ground Transportation

If possible, arrange your ground transportation prior to arrival at La Aurora airport in Guatemala City. Confused tourists are a target in any city. The best defense is to have a plan, and a backup plan for ground transportation.


We prefer a private driver recommended by a local. San Pedro Spanish School has a list of drivers that they trust and they have served our family well over the years. Private, one-way transportation to Lago Atitlan takes 3-4 hours and costs $80-$130. Departure is immediate. Your driver will be happy to stop for whatever small thing you need– the bathroom, ATM, lunch, etc.


If you prefer to arrange things online, then GuateGo is an easy website to pre-book safe, affordable shuttles and private transportation. We prefer Atitrans service, but their website is clunkier. The advantage to pre-booking is that you won’t have to wait around for other riders to share your shuttle. Expect to wait 30-40 minutes for your shuttle. Nearly all shuttles go first to Antigua. From there, you will transfer to another shuttle to reach your destination. We recently paid Q300 ($40) for a 4 hour trip from the airport to Panajachel.


If you must arrange transportation upon arrival, then we recommend that you ask the information desk by the TukTuk statue or the taxi booth located in the exit foyer, before you go outside. A taxi to Antigua is about $40. A taxi to Lago Atitlan is $130 or more. Go outside and turn right to find the pickup area.


Where to Wait for Your Ride

Cafe Baretto is the only comfortable place to wait for your driver. Exit the airport, turn right and walk a few steps to find the cafe entrance. They have decent espresso, pastries and sandwiches. They also have free (slow) wifi and a payphone. This is your last chance to use the bathroom and buy a bottle of water before you leave the airport.

A cup of coffee on a table at Cafe Baretto in the Guatemala City airport.
Cafe Baretto is a great place to wait for your ride at the Guatemala City airport.



A cup of coffee on a table at Cafe Baretto. Happy people wait for arriving passengers just outside the exit doors.
Cafe Baretto is located near the airport exit, by taxi pickup.

Arriving passengers organize their luggage at Cafe Baretto by the taxi pickup at the Guatemala City airport.
The bathrooms by cafe Baretto are your last chance to use an airport restroom.

Uber in Guatemala City

We do not recommend Uber in Guatemala. The prices can be terrible when traffic is bad. Traffic is usually bad. There are so many other good transportation options. In a foreign land, We prefer to trust a recommended driver, not an app. Then again, we’re old school.


Chicken Buses in Guatemala City

We do not recommend that you leave Guatemala City on public transportation, aka Chicken Buses. These repurposed old school buses are an extremely fun and safe way to get around the countryside. However, in the city, the bus companies are extorted by Mareros (cartels).


It’s also a lot more complicated to leave Guatemala City on a chicken bus. First, you will need a taxi to take you to the bus stop. Then you will likely take two or more buses to get to your destination.


The tourist shuttles are safer, faster and a great deal, by foreign standards. Save your chicken bus adventures for places outside of the city.


If you must ride the bus, then you ought to speak Spanish fluently. Just ask a taxi driver to take you to the bus stop in Guate that serves your destination. Or save the adventure for later. Antigua is a great place to depart by chicken bus. By the way, the locals call them camionetas or trambilla.


Airport Hotels

A local recommended Hotel Dos Lunas to us when we had an early flight. Dos Lunas is a small hostel/B&B in a gated community 2-3 minutes from the airport. We love this place because the couple who own it speak 4 languages and are enthusiastic hosts with an abundance of recommendations. Breakfast and concierge services are provided by Lorena, a very helpful Guatemalan Native. The airport shuttle is provided by her Dutch husband, Henk, in his vintage Volkswagen Microbus.


Fancy hotels are an order of magnitude cheaper in Guate than in the United States. We recommend Hotel Grand Tikal Futura for a bit of luxury at the start or end of your trip . You’ll have a chance to explore the neighborhood safely because it is attached to one shopping mall and across the street from another. There is also an atrium with a staffed pool club and spa. The hotel provides a private airport shuttle for a fee (Q200).


A kindergarten age girl in a pandemic mask next to a vintage Volkswagon microbus in Guatemala City.
The vintage VW microbus airport shuttle is free at Hostel Dos Lunas


SIM Card Services at Guatemala City Airport

You have one chance to buy a SIM card at La Aurora Airport– the Tigo kiosk. It is located immediately after the metal detectors and before the main customs checkpoint. Plans start at $15. We usually buy the 4GB tourist plan for $20. The helpful agent will do all installation and setup work for you. It feels good your cell phone connected immediately.


You'll pay less and get more if you buy your SIM card in Anigua or whatever your final destination is. Outside of the airport, it is 100 quetzales for a 10gb plan and Q20 for the "Chip" ($13 for the service, $2.57 for the SIM card).


There are two cell phone companies in Guatemala: Tigo and Claro. Tigo works better at Lago Atitlán.


WIFI at La Aurora Airport

The Guatemala City airport has inconsistent and sometimes broken WIFI throughout the airport. There are two free networks in the departure area, and one free network that you can catch at arrivals, near Cafe Baretto. Chances are you won’t be able to use it for much, but it may help you contact your driver if you don’t have cell service.


ATMs at Guatemala City Airport

There are multiple ATMs in the arrival area of La Aurora Airport. There is only one “Banco 5B” ATM on the arrival side. Look for this ATM after the metal detectors, after the down escalator, on the left, just before the main customs queue. This ATM has a Q45 fee and a 6.5% markup– the same as all 5B locations in Guatemala.


If you miss the ATM during customs, you have one more chance. There is another “5B” ATM on the ground floor of the parking garage.


Money Exchange at La Aurora Airport

There are two places to exchange money upon arrival at the Guatemala City airport, though the second one is usually closed. The first money exchange is located next to the Tigo cell phone kiosk, immediately after the metal detectors and before the down escalators. The second is located near the 5B ATM, located on the left, after the down escalator and before the main customs checkpoint.


The airport is a terrible place to exchange money. Expect to pay 25% more than the market rate (6.08 vs 7.6 Quetzales per dollar). If possible, exchange your money further away from the airport. Exchange dollars at a bank for the best exchange rate(currently Q7.6 per dollar). Travel agencies and storefront exchanges will charge a significantly worse rate (currently Q7 per dollar).


Make sure your American dollars are crisp, clean, unripped and unstained. Most banks reject any dollars that are blemished. Many banks will only exchange $50 and $100 dollar bills.














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